WindowsRecovery virus.
If your computers is infected with this virus follow the removal process below:
You will first need to download Malwarebytes (a free Anti-Malware program) to a clean computer (no virus) and either burn to cd or copy to a memory stick. Malwarebytes can be downloaded from from cent.com. Once this is done go to your infected computer/laptop and:
- Hold down the power button to force windows to shut down.
- Turn on the computer/laptop and tap F8 a few times
- From the menu select "safe mode with command prompt"
- Either choose your user account or Administrator.
- In the command prompt type Explorer.exe (click yes to the message)
- Minimize the command prompt and you will now see your desktop with a black background.
- Insert either the CD with Malwarebytes or the memory stick and install Malwarebytes.
- Launch Malwarebytes and perform a quick scan.
- Once the scan has completed click on show results and click on remove selected, you will now be asked to restart your computer.
- When the computer starts up again tap F8 a few times, from the menu select "safe mode with command prompt" Either choose your user account or Administrator. In the command prompt type Explorer.exe (click yes to the message) Minimize the command prompt and you will now see your desktop with a black background
- Run Malwarebytes and remove any infected files.
- Restart your computer and you should now have a clean computer again :-) Run Malwarebytes any anti-virus program you have to make sure.
On some occasions once the virus is removed you may find that all your programs and files are hidden, if this the case you will need to download a program from bleepingcomputer.com called Unhide.exe the download link is near the bottom of the page. Please note if you use Unhide.exe, after your computer is clean from the virus your computer may flag Unhide.exe as a virus but this is not the case so I would recommend deleting Unhide.exe after you have finished removing the WindowsRecovery virus.
If you need help with virus removal or any info please email me or contact me by phone on:
07831 954184
